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How pk99 Handles Your Personal Information

When you use pk99 — whether you're logging in, making a deposit via JazzCash or Easypaisa, or contacting support — we collect certain information to keep your account running smoothly and securely.

Account data collected at registrationPayment details via JazzCash, Easypaisa, RaastSession and device activity logsYour right to access and correct your dataHow to contact us about privacy concerns

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold about you, request a correction, or ask us to delete your account information, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. Where your request involves payment records tied to JazzCash, Easypaisa, or Raast, we may need to verify your identity before releasing or amending that data — this is a standard account security step, not a delay tactic.

Live Chat Open the chat widget inside your account dashboard. This is the quickest path for privacy questions tied to your active session or recent transaction.

Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can locate your account record quickly.

Account Settings Some data corrections — like updating your mobile number or linked wallet — can be made directly inside account settings without contacting support.

Data We Collect and Why We Use It

pk99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide directly — your name, mobile number, and account credentials at registration. When you transact, we log the payment method you used, whether that's JazzCash, Easypaisa, or Raast, along with transaction references needed for verification and dispute resolution. We also collect device

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and session data automatically: your IP address, browser type, and the pages you navigate inside your account. This helps us detect unusual login patterns and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like JazzCash
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or Easypaisa is limited to what those providers need to complete your transaction. We retain account records for as long as your account is active and for a period after closure as required by applicable rules. Where local law in Pakistan or your eligible region sets
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specific retention or disclosure obligations, those requirements take precedence. If you have questions about what we hold on your account specifically, our support team can pull that detail for you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use encryption on data in transit between your device and our servers. For account access, we rely on OTP verification sent to your registered mobile number — the same number tied to your JazzCash or Easypaisa wallet at registration. Cookies on pk99 are used to keep your session active and remember your device across visits, which matters if you switch between mobile browser and a saved home-screen shortcut. You can clear cookies through your browser settings, but doing so will log you out of your active session.

Encrypted Data in Transit

All data moving between your phone and our servers is encrypted. This covers login credentials, payment references, and account activity logs without exception.

OTP Account Verification

We verify your identity via OTP to the mobile number on your account. This applies to login from a new device and to any data-change request you submit.

Cookie and Session Control

Session cookies keep you logged in across the lobby. You can manage or clear them in your browser; we do not use cookies to track activity outside of pk99.

Data Retention and Deletion

We keep your data while your account is open and for a period after closure. You can request deletion via support; payment records may be retained where local rules require it.

Your Privacy Questions, Directly Answered

These are the questions we hear most often about how pk99 handles personal data. If your question is not covered here, reach out through live chat or email and we will respond with the specific detail your account situation needs.

We collect your name, mobile number, and login credentials at registration. If you deposit via JazzCash or Easypaisa, we also log the transaction reference tied to that payment.

We share data only with payment processors like JazzCash, Easypaisa, and Raast — and only the details needed to complete your transaction. We do not sell your data to advertisers or data brokers.

Contact us via live chat or email with your registered mobile number. We will verify your identity first and then provide the account data we hold in a readable format.

Yes. Submit a deletion request through support. Payment records tied to Raast, Easypaisa, or JazzCash may be retained for the period required under applicable rules before full deletion is processed.

Cookies keep your session active and recognise your device on return visits. We do not use cookies to track you outside of pk99. Clear them in your browser settings to end your session.

We retain your account records for a period after closure as required by applicable rules. After that period, data is deleted unless a legal obligation requires us to hold it longer.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoCrash Zap

How pk99 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Encrypted Data in Transit

OTP Account Verification

Cookie and Session Control

Data Retention and Deletion

Your Privacy Questions, Directly Answered

01 What personal data does pk99 collect when I register?

02 Does pk99 share my information with third parties?

03 How do I request a copy of the data pk99 holds on my account?

04 Can I ask pk99 to delete my personal information?

05 How does pk99 use cookies on my device?

06 What happens to my data if I close my pk99 account?

Privacy Policy

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